A. This is certainly the largest challenge of online fabric purchase. We do everything we can to provide very detailed information, including multiple large photos, weight, stretch, and so forth. Still, there's nothing like being able to hold the fabric in your hand, which is why we offer FREE swatches to our members! You can sign up here, and then use the Order a Swatch link at the bottom of the fabric page to order your swatches.
A. Stretch is either the amount of stretch that a fabric has along its width (in linear yards) or height from salvage to salvage (top and bottom in inches). We use 2-way to describe one of these two directions and 4-way to describe both (so if you're used to 1- and 2-way stretch descriptions, please adjust accordingly in your yardage considerations).
A. Just create a free account through our website. No credit card is necessary, only your email and shipping address. Then, after every fabric order you place, you will get another 5 free swatches. Unfortunately, due to the high, sample order volume we can no longer process swatch orders over the phone, except for those that don't have internet access. We apologize for any inconvenience.
A. You can always buy swatches for $1 each with no account.
A. Orders placed on a weekday usually ship the next day. We offer a variety of shipping types including Ground (3 - 7 days depending on where you live), 3 day, 2 day, and Standard Overnight. Please see our policy page for more info. Very occasionally an item may be back-ordered, which may add a delay or a week or two to the order. In that case, we will let you know the estimated date of shipment. If you have a certain date you need the fabric by, mention it in the comments box on checkout and we will do our best to get it to you by then!
A. If you haven't yet received your order and believe it has been lost contact us. If we have not found the package within 24-hrs we will file a claim. The claim process takes approximately 10-days to complete. *We will not reship or refund any order until our carrier has completed their claim investigation. Also, packages that are reported as missing but didn't require a signature may not be refunded by our carrier. DF will hold to our carrier’s resolution and only refund when our carrier does. Signature Service Requested must be entered in the order comments section to require this service. We apologize for any inconvenience that this may cause. If you're swatch order is overdue, please contact us to confirm the shipping address and we will reship the order. Orders will not be reshipped until the address is confirmed. If your shipping was free and you'd like to receive a refund on the swatches, let us know. Otherwise, we will have to follow the same procedures as from above.
A. Yes. See the volume discounts, wholesale and fabric discounts pages for more details.
A. It depends on the total weight of your order, and what shipping type you choose. To find out the exact cost, add the fabrics to your cart and then click Checkout. Fill in your shipping address and the next step will show you your shipping options and the exact cost for each. Of course you don't have to continue with the checkout if you don't want, so feel free to use this even if you aren't planning to order right away.
A. Due to excessive difficulties with customs delays, import duties, and other difficulties, it has become necessary to suspend our international ordering capability indefinitely. Please contact your national government representative and ask for decreased trade barriers with other nations. We may still be able to accommodate some wholesale orders internationally. Please inquire on our wholesaler page for more information.
A. We use USPS and UPS as our main carriers. We can accommodate other carriers if you would prefer to use your account. Please note that you need to place a phone order to do utilize that option.
A. Yes, PayPal is another great way to pay and will get your order underway immediately.
A. Currently you can only pay by money order. Please complete your order up to the billing page, with a note in the comments/special instructions window saying MONEY ORDER PAYMENT and then contact us to complete your order. Please do not send money orders to us without first getting authorization from us. If you do not get approval from us (prior to mailing your money order), we can and may refuse the right of sale. Thanks for your understanding.
A. Currently purchase orders are only issued to repeat customers, first time customers must purchase their first time order with us in advance. Subsequent orders may be purchased by purchase order for fabric orders of $250.00 and more (before shipping) and payments are due within 30 days of order arrival.
A. For simplicity we only accept whole numbers for yardage.
A. For any amount up to the bolt size (usually 30 - 50 yards, dependent upon the fabric), your fabric will always be continuous. For amounts over the bolt size, you will get the whole bolt on the roll exactly as it comes from the factory. If you are ordering a large amount and are concerned about the continuous lengths, just mention what you need in your comments and we will do our best to accommodate you.
A. For starters, check out our automated fabric length calculator. The standard unit for fabric purchase is the yard. A yard is exactly three feet, or 36 inches. If you're more comfortable with the metric system, a yard is about 10cm short of a meter. If you know the flat surface area you need to cover, you can calculate the length you need by taking into account the width of the fabric. Each fabric is slightly different in width, though most are around two yards wide. So let's say you were using our 56" velveteen to cover a poker table that is 6 ft x 4 ft. 56" is more than 4 ft, so the width of the fabric will be plenty to cover the table in the short direction. Then all you need to do is compute the length. 6 ft divided by the size of a yard (3 ft) is 2 yards. So 2 yards of fabric would be exactly the amount that you would need. If you want it to hang over the edges, or just give yourself a little room for error, you could round up to 3 yards. When calculating lengths for something with pleats or folds, such as curtains, you'll want to double or even triple your estimated surface area - depending on how deep and frequent the folds are to be. So covering a 6 ft x 4 ft window would use the same calculation as the poker table above, but taking into account the folds, you would probably want to go for at least 5 yards.
A. Absolutely. If you are in California, you will be prompted for your nine-digit seller's license number at checkout time and the tax will be deducted from your order. If you're not in California, tax will not be charged and no seller's license is necessary. For the rest of our wholesale information, including ordering instructions, please see our wholesale fabric page.
A. Absolutely! Just add fabric to your cart and checkout as normal. Enter name and shipping address of the person that you wish to send the gift to, but your own phone number and email address (which is where the receipt will be sent). Enter your own billing address on the appropriate page, and then on the final step before checkout you'll be asked if the order is a gift. Check the checkbox and then enter in a note you'd like to send with the gift. The packing slip they receive with the order will list the fabric(s) so that they know what they are getting, but no pricing. Your note will be shown in large, colorful letters just below the list of fabric on the slip.
A. Yes. We currently offer gift certificates exclusively through an electronic discount code, similar to our fabric discount codes. Contact us to place your order for our green gift certificates and we'll create a custom code for you to share through any medium: email, hand-written, etc. you wish to convey your gift to your loved one or friend.
A. Join our mailing list and follow us on our social media pages.
A. Sometimes, contact us to find out. Usually a minimum of five to ten yards will apply to special-ordered colors. Delivery time may be increased by a day or two. The fabric will not be available immediately. If that's the case we'll contact you to let you know when it will be -available and give you the opportunity to alter or cancel your order. Special orders are non-returnable - so make sure it's what you want by ordering a swatch first!
A. Try searching using the search box at the top of each page. If you aren't able to find it, then we may not carry it. However, you are welcome to contact us if you have suggestions for new types of fabric we should carry!
A. Unfortunately we cannot match fabrics with manufacturer information.
A. Our website is our catalog; we do not currently offer anything in print. We update our products frequently, so the website allows you to get up-to-the-minute information on pricing, color, and availability. It also helps us keep costs down so that we can offer you our famously low prices.
A. We want you to be completely satisfied with your order. If for any reason you are not, you can return the fabric for a complete refund. See our Policies page for details. Please note that swatches, special orders, remnants and clearance items are final sales and cannot be returned.
A. As an internet-only store, our overhead is much lower than traditional fabric outlets. We pass those savings on to you.
A. Sewing, quilting, curtains, costumes, car interiors, art cars, upholstery, tablecloths, wall decoration, pillow covers, arts & crafts, purses, gaming tables, photo shoot backdrops - whatever you can think of!
A. Unfortunately none of our fabrics are treated chemically for fire retardation. Please contact your local fire department authority for your region's exact legal specifications.
A. To ensure the yardage ordered arrives to measurement and there's room to spare, we tack on an extra 4"-6". Please inspect the fabric upon delivery for any flaws and notify us immediately for a timely resolution if there are any problems.
A. Most single-yard amounts will come folded. You can request your fabric be rolled for an extra $5 tubing/rolling fee, through your order notes. We'll require a secondary payment for this, so please contact us to arrange for this.
A. Our fabrics are manufactured in China, unless otherwise noted on an individual fabric's page.
A. Sorry but no to both.